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Help Center
Frequently Asked Questions
Frequently Asked Questions
What is an 'involuntary refund'?
How much carry-on baggage can I take on a plane?
First Flight: Airport Guide
How to pass airport security screening?
I missed my flight. What should I do?
How to complete online check-in for a flight and why is it needed?
Where to check how much baggage is included in the ticket?
Why can't you change seats on a plane?
Ticket correction after name change
An error was made in the passenger's date of birth
Can I take carry-on luggage if baggage is not included in the ticket?
Error in passenger's last name, first name, or patronymic
Why are all itinerary details in Latin characters, even for domestic flights?
Do I need to re-issue my ticket after a flight schedule change?
Received a flight change notification, what to do?
Incorrect passenger document number
Trouble booking a flight on the website, what should I do?
Can I fly with a ticket bought with an old passport without reissuing?
How to check if a ticket is refundable?
What to do if the ticket did not arrive by email?
What to do with your ticket after purchase, how to prepare for your flight?
Can a ticket be issued using a birth certificate if the child is 14 years old?
How to choose a reason for contact when sending a request to Customer Care?
I am carrying excess baggage, do I need to notify the airline?
What to do if a flight is canceled?
I bought a business class ticket but was downgraded to economy due to technical reasons. What should I do?
I was denied a visa. Can I return my ticket without penalties?
What to do if you can't pay for a ticket?
How long before the flight should I be at the airport?
Can a ticket be reissued to another person?
Received two conflicting messages about flight change
Only part of the order amount has been paid, what to do?
Are tickets issued for infants, and are they free?
How to allow microphone access for voice control
My flight changed/rescheduled, new time unsuitable
How to allow access to camera and gallery
Where to specify passenger count when searching?
What is a CVC code on a bank card? What if my card doesn't have one?
I paid for tickets with a card that no longer exists. I want to return the ticket. What should I do?
What happens if the airline cancels or changes a flight?
Received a message about flight schedule change, what to do with the ticket?
Can airline tickets be returned or exchanged?
I'm bringing a hunting rifle, what do I need to do to be allowed on board?
What type of meal can I order on board?
What is an electronic airline ticket?
Can I return a ticket without penalty after purchase?
How to book a ticket if my child is 11 for the outbound flight and 12 for the return?
Can I use only part of the ticket?
What does 'flight operated by another airline' on a ticket mean?
I bought a ticket on another website, can I change it through your service?
I submitted a request for a ticket refund or exchange in my Personal Account, what's next?
Passport lost/submitted for replacement, what other document can I use to fly?
What documents do I need to have with me when traveling?
Frequently Asked Questions | Kupi.com Help Center