The refundability of a ticket is indicated in the itinerary receipt — this is the second page of the document you received by email after paying for your order.

Depending on the airline, the itinerary receipt received from Kupibilet looks different. Look at these examples to find and understand the refund rules in your receipt.

The inscription Return not available means that this ticket is not eligible for voluntary refund. Involuntary refund can be requested in any case.

The mark Return available for a fee means that the ticket can be refunded with an airline penalty, usually before the end of check-in for the flight. After a no-show, most tickets are non-refundable.