Mandarin Airlines

Aegean Airlines is the largest airline in Greece, rightfully considered one of the best regional carriers in Europe. Since its founding, the company has grown from a small operator to a full member of the global Star Alliance, offering passengers high-level service and a wide network of routes. Today, the airline plays a key role in ensuring the transport accessibility of Greek regions and connects the country with the world's major economic and cultural centers.

The main operational hub and a vital link in the airline's route network is Taipei. Thanks to its membership in Star Alliance, Aegean Airlines passengers enjoy access to convenient connections and privileges at major airports worldwide, making travel as comfortable and efficient as possible.

One of the main features of Aegean Airlines is genuine Greek hospitality, which is evident in everything from the attentive staff to the exquisite on-board catering. The airline has repeatedly received the prestigious Skytrax World Airline Awards as the best regional airline in Europe, confirming its leading position in the industry.

The company's fleet consists mainly of modern Airbus A320neo and A321neo aircraft, which are known for high fuel efficiency and increased passenger comfort. Aegean Airlines also actively develops digital services, offering a convenient mobile app and an in-flight entertainment system to ensure every flight leaves only pleasant impressions.

To contact Aegean Airlines representatives and receive prompt support, you can use the following communication channels:

• Official website: www.aegeanair.com
• Hotline: +30 210 6261000 (international number, support in English and Greek).
• Contact center in Greece: 801 11 20000 (for calls from landlines within the country).
• Email for inquiries: contact@aegeanair.com
• Social media: Official pages are available on Facebook, Instagram, and Twitter (X), where you can ask questions via direct message.
• Mobile app: The Aegean App is available for download on the App Store and Google Play, allowing you to manage bookings and receive flight status notifications.
• Emergency support: In case of lost baggage or flight delay, contact the staff at the Lost and Found or Customer Service desks directly at the arrival airport.

To ensure data accuracy, we recommend always checking the current contact information on the airline's official website before making calls or sending requests.

Baggage rules at Aegean Airlines depend on the selected fare and class of service. For carry-on baggage, Economy Class passengers can usually take one piece weighing up to 8 kg, with dimensions not exceeding 56x45x25 cm. In Business Class, the norms are expanded: two pieces of carry-on baggage are allowed (a bag up to 8 kg and a garment bag or small bag up to 5 kg).

For checked baggage, standards are determined by the fare structure. In Light category fares, baggage is not included, while Flex and ComfortFlex fares allow for one free piece weighing up to 23 kg. Business Class passengers are entitled to two pieces of baggage, each weighing up to 32 kg. It is recommended to check the baggage allowance on your ticket before your trip, as conditions may vary for loyalty program members.

If the weight or dimensions of the baggage exceed the established norms, an excess baggage fee is charged. Rates depend on the route and the time of payment: purchasing an extra piece through the Aegean Airlines website or mobile app is significantly cheaper than paying at the airport check-in counter.

Special categories of items, such as sports equipment (skis, bicycles, golf equipment) or musical instruments, are transported by prior arrangement. Small musical instruments can be carried in the cabin if they fit within the carry-on baggage limits; otherwise, payment for an extra seat or checking it in as baggage in a hard case will be required.

Dangerous substances are strictly prohibited for transport: flammable liquids, gases, explosive, and toxic materials. There are also restrictions on carrying batteries and electronic devices in checked baggage — it is recommended to take them with you into the cabin. To avoid delays, ensure that all liquids in carry-on baggage are packed in containers with a volume of up to 100 ml.

For a comfortable journey, we recommend labeling your baggage with tags containing contact information and using reliable locks. If you plan to carry valuables, consider additional insurance or declaring the value of your baggage upon check-in.

In-Cabin Transportation

Aegean Airlines allows the transportation of small dogs and cats in the passenger cabin. Key requirements include:

• Weight: The maximum allowable weight of the animal including the carrier is 8 kg.
• Container: The carrier must be soft or hard, waterproof, and have sufficient ventilation. Dimensions must not exceed 55x40x23 cm.
• Quantity: Only one animal per passenger in one container is allowed in the cabin.

Transportation in the Cargo Hold

If the pet weighs more than 8 kg, it must travel in a specially equipped, heated compartment of the cargo hold.

• Cage Requirements: The container must comply with IATA standards and be spacious enough for the animal to stand, turn, and lie in a natural position.
• Locks: The cage must have a secure locking system that prevents accidental opening.
• Comfort: The bottom of the container must be covered with absorbent material.

Required Documents

To travel with a pet, you need to prepare a package of documents, which may vary depending on the destination country:

• Pet Passport: An international model with microchip records.
• Vaccinations: Mandatory rabies vaccination administered at least 21 days and no more than one year before departure.
• Certificates: A health certificate issued by an official veterinary service.

Transportation Costs

Pet transportation is a paid service and depends on the pet's weight and the route:

• In-Cabin: Approximate costs range from 20 to 50 euros per segment.
• In the Cargo Hold: The rate depends on the weight (up to 25 kg or more) and can range from 40 to 100 euros and above.

Flight Preparation

• Acclimate your pet to the carrier in advance, several weeks before the trip.
• It is not recommended to feed the animal heavily 4–6 hours before departure.
• Ensure water is available in a special dispenser secured inside the cage.

Restrictions

• Brachycephalic Breeds: The airline may restrict the transportation of flat-faced breeds (pugs, bulldogs, Persian cats) due to an increased risk of breathing problems during the flight.
• Age: Kittens and puppies under 12 weeks old are usually not allowed for transport.
• Weather Conditions: In case of extreme heat or cold, transportation in the cargo hold may be temporarily suspended for the safety of the animals.

Pet transportation rules are subject to change, so we strongly recommend contacting Aegean Airlines before booking to confirm the possibility of transportation on a specific flight.

Miles+Bonus

Miles+Bonus is the official loyalty program of Aegean Airlines, designed to make every journey more rewarding and pleasant. The program allows members to earn miles for every flight and exchange them for a variety of rewards, creating a personalized experience for frequent flyers.

Membership Tiers and Privileges

• Blue (Basic): The initial level assigned immediately after registration. It allows you to accumulate miles, use partner services, and receive special offers.
• Silver: Requires accumulating a certain number of tier miles. Includes access to Aegean business lounges, priority check-in, and the ability to take an extra piece of baggage.
• Gold: The highest level of privileges. Gold status holders receive access to all Star Alliance lounges worldwide, priority boarding, fast-track security, and guaranteed seats on overbooked flights.

How to Earn Miles

• Flights: Miles are earned for every flight operated by Aegean Airlines, Olympic Air, or any Star Alliance partner airline.
• Partners: Miles can be earned by booking hotels, renting cars from program partners, or making purchases using co-branded bank cards.
• Promotions: Regular bonus campaigns allow members to double or triple the number of miles earned on certain routes.

How to Spend Miles

• Award Tickets: Exchange accumulated miles for free flights across the entire Aegean Airlines and Star Alliance partner route network.
• Class Upgrades: Use miles to upgrade from Economy Class to Business Class to enjoy enhanced comfort and an exclusive menu.
• Partner Services: The ability to spend miles on hotel stays, Duty Free shopping, or transport rentals.

Alliance Participation

Because Aegean Airlines is a member of Star Alliance, Miles+Bonus members can use their privileges and earn miles while flying with giants such as Lufthansa, United Airlines, or Turkish Airlines. Tier miles accumulated in the program count toward obtaining alliance-wide Silver and Gold statuses.

How to Join

• Registration in the Miles+Bonus program is absolutely free and takes only a few minutes on the official website or in the mobile app.
• New members often receive welcome bonus miles immediately after completing their first flight with the airline.

Aegean Airlines offers passengers two main classes of service, each focused on providing maximum comfort depending on the purpose of the trip. Economy Class includes ergonomic seats with adjustable headrests and sufficient legroom. Passengers are offered a choice of complimentary snacks, hot meals (on longer flights), and drinks inspired by Greek cuisine, making even a short flight pleasant.

For those who value exclusivity, Business Class is provided. Passengers in this class enjoy priority check-in, access to comfortable business lounges, and an increased baggage allowance. In the Business Class cabin, the middle seat usually remains free to ensure greater privacy, and the menu consists of exquisite Greek dishes complemented by a list of elite wines from local wineries.

The in-flight entertainment system is represented by the Aegean Stream service. Passengers can connect to the internal Wi-Fi network from their mobile devices and access a wide selection of movies, music, newspapers, and magazines. On new-generation aircraft, full internet access is available, allowing you to stay connected throughout the flight.

Aegean Airlines pays special attention to families with children. For the youngest travelers, special kids' kits with games and coloring books are provided, as well as the option to pre-order a children's menu. Staff are always ready to help with heating baby food or installing a bassinet (on certain types of aircraft upon prior request).

The airline provides comprehensive support to passengers with disabilities. Escort services and boarding assistance are provided free of charge; however, they must be requested no later than 48 hours before departure. Aegean Airlines also offers an unaccompanied minor service for children traveling without parents, ensuring their safety and comfort at every stage of the journey.

Particular attention is paid to special meals. Passengers can pre-order vegetarian, gluten-free, kosher, or halal meals. The request for special meals must be made through the airline's website or call center in advance so that the chefs can prepare the appropriate menu for your flight.

To purchase Aegean Airlines tickets at the best prices, experienced travelers recommend starting your search 4–8 weeks before departure. The airline often holds sales, especially during the low season, so it is worth subscribing to the newsletter in advance to be the first to know about special offers and promo codes.

One of the most convenient tools on the official website is the "Low Fare Calendar", which allows you to see the cheapest fares for a selected destination throughout the month. Remember that mid-week flights (Tuesday and Wednesday) are usually cheaper than departures on Friday evenings or Sundays.

Online check-in for flights opens 48 hours before departure. We recommend checking in as early as possible to secure the most comfortable seats in the cabin. For those who value comfort, the airline offers an Extra Legroom seat selection service for an additional fee, which is especially relevant on long flights.

Using the Aegean Airlines mobile app significantly simplifies the booking management process. In the app, you can not only buy a ticket but also quickly change details, add baggage, or receive an electronic boarding pass, which will save you from having to stand in line at the airport. Sometimes exclusive fares are available in the app that are not presented on the main website.

When booking, pay attention to the fare conditions regarding refunds and exchanges. If your plans might change, it's better to choose the Flex fare, which allows adjustments with minimal fees. Also, don't forget to take out travel insurance to cover unforeseen expenses in case of trip cancellation or medical issues.

The history of Aegean Airlines began in 1987 when the company was founded under the name Aegean Aviation. Initially, it specialized in providing VIP services and performing charter flights, as well as business transportation and air ambulance services. In 1994, the company became part of the Vassilakis industrial group, which gave a powerful impetus to its further development and transformation into a full-fledged commercial air carrier.

A significant milestone was 1999, when Aegean Airlines officially began operating scheduled passenger flights from Athens to Thessaloniki and Heraklion. Shortly after, a merger with Air Greece took place, which allowed for a significant expansion of the domestic route network. Gradually, the company entered the international level, opening flights to key European capitals and establishing itself as a reliable partner with high safety standards.

The evolution of the airline's fleet reflects its commitment to innovation. Starting with small jet aircraft, Aegean gradually transitioned to using modern Airbus A320 family liners. In 2010, the company joined the prestigious Star Alliance aviation alliance, which was recognition of its merits in the global market and allowed it to offer passengers access to a global network of destinations worldwide.

One of the most important events in the history of Greek aviation was the acquisition of Olympic Air in 2013. This merger allowed Aegean Airlines to optimize its route network, improve connections between the Greek islands and the mainland, and strengthen its position in the competition with international low-cost carriers. Despite the merger, the brands continued to exist in parallel for some time, retaining their unique features.

In recent years, Aegean Airlines has focused on technological renewal and sustainable development. In 2018, the company signed an agreement for the supply of next-generation Airbus A320neo and A321neo aircraft, which significantly reduce noise levels and CO2 emissions. Today, the airline continues to expand its flight geography, implement digital innovations, and confirm its status as the leader of the Greek sky.