For those traveling with us
We know how much anxiety the situation with canceled flights due to coronavirus has caused. And we want you to know what we are doing in our daily work to help you as quickly as possible.
For a month now, we have been:
- working remotely so that every employee feels well and can promptly assist you;
- regularly publishing a counter of requests to our Care Service so you can see the progress of request processing (updated daily in our Instagram and VK stories);
- our Care Service continues to work for you in an enhanced mode, 24/7. The volume of requests is currently very high;
- hired a separate call center to process your ticket refund requests even faster;
- constantly obtaining up-to-date information from airlines to promptly inform you about changes in refund rules;
Currently, requests for flights departing within the next 24 hours are prioritized.
In most cases, refunds for canceled flight tickets can be processed until the end of the current year. There's also good news: we have already started processing requests for flights that have already departed. So, if you haven't received a response yet, don't think you've been forgotten. We will respond to everyone, as promised.
The main thing is to take care of yourself; we will handle the rest. Here we explained how our Care Service works – the article contains many answers to your questions.
