About the people who help you exchange or refund tickets

The self-isolation period is coming to an end, but ticket refunds and exchanges will remain relevant for a long time. Our Care Service daily reduces the queue of customer requests. You can follow this in the stories of our group VK and Instagram – we update information once a day. How they manage to do this in such quantities is known only to the universe. Many thanks to them for their hard work!

But remember: behind every answer, refund, and resolved issue are real people, not bots. And we want to introduce you to them. Only a small part is presented here – there are many more guys. Don't be surprised by the setting, our operators are currently working remotely. So, shall we get acquainted?

We asked the girls how they cope with the workload and what helps them maintain a working mood:

“During the workday, my beanbag chair, in which I literally sink, helps me a lot to cope with the workload... These are the advantages of remote work.”

“My cat helps me maintain a working mood while working remotely. And, of course, the thought that my work helps clients understand airline rules and the ticket booking process.”

“Honestly, good coffee helps me maintain productivity best.”

“The most effective thing for a Care Service operator's productivity is sincere client gratitude. When a traveler adequately accepts and understands the situation. And, of course, the support of loved ones with whom you can share if things get difficult.”

And Sveta and Gosha shared what is most important and most difficult in the work of a Support Service operator.

“Since there are a lot of requests, the most difficult thing in the work of the Care Service is to turn off the computer on time at the end of the shift.”

“The most important thing in the work of the Care Service is to always be a little closer to the client. So that every client's problem is truly important and doesn't get lost in the flow.”