Priority Support
Priority Support: choose what you need
Everyone travels differently. Some prefer to do everything themselves, while others value having assistance readily available. That's why we offer three levels of support — you choose the one that suits you best.
Your support level determines:
how quickly you receive a response from the Care Service;
whether you receive an SMS if the flight schedule changes;
whether a service fee will apply if you decide to exchange or refund* your ticket.
Maximum Support
Approach: “Seize everything from life”. At this level, you are our priority.
Includes:
priority responses from the Care Service — you get answers faster than others;
no service fee for ticket exchange or refund*;
SMS about schedule changes if the flight is operated by an airline from the list below.
Important to know:
a cancellation fee applies (its amount is specified in the offer);
if a service or part of the tickets remains in the order, the cancellation service fee is not charged.
Standard Support
Approach: “I don't need much — only the best is enough.”
Includes:
requests to the Care Service are processed in a priority queue;
SMS about schedule changes for flights operated by airlines from the list below.
Please note:
service fees apply for ticket exchange, refund, or cancellation (their amount is specified in the offer).
Minimum Support
Approach: “Survival”
Free basic option.
Includes:
responses from the Care Service — in general queue order;
service fees for ticket exchange, refund, or cancellation apply;
SMS notifications are not included.
* Please note: this option does not apply to non-refundable tickets.
How to disable the service?
Priority support is valid only for one order.
If you added priority support by mistake, you can cancel it on the day of booking, provided the service has not yet become active and has not been used by you.
To cancel, write to us in the chat in the app or on the website from your Personal Account.
The money will be refunded by the same method you used to pay for the order.
You can find the chat on the website in the bottom right corner of the screen, or, if the link doesn't open — via your Personal Account: select the order from the list of active orders, on the order page click “Write to support chat”.
In the app: select the “Chat” tab on the main screen of the app.
We will send an SMS about schedule changes if you are traveling on a flight with one of these carriers:
AccesRail
Aegean Airlines
Aeriene Romane Tarom
Aerolineas Argentinas
Aeromar
Aeromexico
Air Algerie
Air Astana
Air Austral
Air Baltic
Air Belgium
Air Botswana
Air Caledonie International
Air Canada
Air Caraibes
Air Côte d’Ivoire
Air Dolomiti
Air Europa
Air France
Air India
Air Malta
Air Mauritius
Air Moldova
Air New Zealand
Air Niugini
Air Senegal
Air Serbia
Air Seychelles
Air Tahiti
Air Tanzania
Air Transat
Air Vanuatu
Airlink
Alaska Airlines
American Airlines
Arkia Israeli Airlines
Asiana Airlines
Asky Airlines
ASL Airlines France
Atlantic Airways
Austrian Airlines
Aviastar
Azerbaijan Airlines
Azores Airlines
Azul Linhas Aereas Brasileiras
Bahamasair
Bangkok Airways
Beijing Capital Airlines
Biman Bangladesh
Binter Canarias
BoA Boliviana de Aviacion
British Airways
Brussels Airlines
Bulgaria Air
Cambodia Angkor Air
Caribbean Airlines
Cathay Pacific
CemAir
Chalair
China Airlines
China Eastern Airlines
China Southern
Compania Panamena de Aviacion
Corsair
Croatia Airlines
Cyprus Airways
Czech Airlines
Delta
Eastern Airways
Egyptair Airlines
El Al
Emirates
Ethiopian
Etihad
EuroAtlantic Airways
EVA Airways
Evelop Airlines
Fiji Airways
FinnAir
FlexFlight ApS
Garuda Indonesia
Georgian Airways
Gol Transportes Aereos
Gulf Air
Hahn Air
Hainan Airlines
Hawaiian Airlines
Hong Kong Airlines
Iberia
Icelandair
Israir Airlines
Italia Trasporto Aereo
Japan Airlines
Juneyao Airlines
Kenya Airways
KLM
Korean Air
Kuwait Airways
LAM Mozambique Airlines
Lanmei Airlines
Lao Airlines
Latam Airlines Group
LOT Polish Airlines
Lufthansa
Luxair
Malaysia Airline
Middle East Airlines AirLiban
Myanmar Airways International Company
Nile Air
Norwegian Air Shuttle
Oman Air
Philippine Airlines
Precision Air
Qantas
Qatar Airways
Royal Air Maroc
Royal Brunei
Royal Jordanian Airlines
RwandAir
SAS
Saudi Arabian Airline
SCAT
Shandong Airlines
Shenzhen Airlines
Sichuan Airlines
Singapore Airlines
Sky Express
Smartwings
South African Airways
SriLankan Airlines
Surinam Airways
Swiss
TAP Portugal
Thai Airways
Tropic Air
Turkish Airlines (except on domestic flights within Turkey)
Twin Jet
Uganda Airlines
Ukraine International
United Airlines
Uzbekistan Airways
Vietnam Airlines
Virgin Atlantic
Vistara
WestJet
Wideroe
Winair
Windrose Airlines