Travelling through a small regional airport like Neubrandenburg (Trollenhagen) differs significantly from the experience in major international hubs. Calmness and efficiency reign here, but there are nuances, knowledge of which will make your trip flawless. Here are some useful tips for those planning to use this aerial harbour.
Arrival Time and Check-in
The main advantage of the airport is the absence of crowds. You do not need to arrive 3 hours before departure. For charter flights and business aviation, it is usually sufficient to arrive 45–60 minutes before the scheduled time. Check-in and baggage drop-off happen very quickly, often without queues. However, do not arrive at the very last minute: if you are flying on an international flight outside the Schengen area, border control may take some time, as officers often travel to the site specifically for the flight.
Security Screening and Hand Luggage
Standard European aviation security rules apply in Neubrandenburg. Liquids in hand luggage must be in containers up to 100 ml and packed in a transparent bag with a volume of no more than 1 litre. Laptops and tablets must be removed from bags. Since small aircraft often fly here, overhead bins for hand luggage may be smaller than standard. We recommend using soft bags instead of rigid cabin-size suitcases — they are easier to stow in the cabin of a business jet or turboprop aircraft.
Seat Selection on the Plane
If you have the opportunity to choose a seat (seating is often free on small flights), be sure to take a seat by the window. Take-off and landing in Trollenhagen is a sightseeing tour in itself. You will see a stunning panorama of the Mecklenburg Lake District, the mirror-like surface of Lake Tollense, and the region's green forests. Note that on small turboprop aircraft, seats in the rear may be noisier, but there is often less vibration there.
Tips for Transit Passengers
It is important to understand: Neubrandenburg is a "point-to-point" airport; it is not designed for complex connections. There is no transit zone here. If you plan to fly further via another city (for example, transferring to a regular flight in a major hub), allow a large margin of time. You will have to collect your luggage and go through all procedures again. Luggage is generally not checked through to the final destination if flights are operated by different carriers.
Customs and Shopping
Since Duty Free is absent here, do not count on buying perfumes or alcoholic beverages before departure. All souvenirs and presents are best purchased in the city beforehand. Customs control (for flights from outside the EU) is strict but professional here. Please be mindful of the limits on importing tobacco and alcoholic beverages into Germany, as the inspection of private flight passengers is conducted just as thoroughly as on regular lines.
Saving Time and Money
To save money, bring an empty water bottle with you — after security, it can be filled (there may not be drinking fountains, but staff usually do not refuse a request to pour water). There is no food in the departure zone, so be sure to have a snack in the public "Flieger-Casino" restaurant before passing special control — it will be tastier and cheaper than food on board (if provided at all).
What to Do in Case of Flight Delay
In case of a delay, do not panic. The terminal is small, and airline representatives or pilots usually come out to passengers personally to explain the situation. If the delay is long (several hours), there is no point sitting in the waiting hall. Thanks to the airport's proximity to nature, you can (with staff approval) go out for fresh air or even take a taxi to Lake Tollense to turn the wait into a pleasant walk, instead of languishing in an enclosed space.