IndiGo

IrAero is a dynamically developing Russian airline that began its history in Irkutsk and, over the years, has become a significant player in the passenger transportation market. The carrier's main goal is to ensure reliable and affordable air travel. At the heart of the company's philosophy are safety, punctuality, and a commitment to providing passengers with comfort on board, while maintaining a sincerely friendly atmosphere.

The airline's fleet is regularly modernized and includes proven aircraft such as the Superjet 100 and CRJ-200, which are perfectly suited for both trunk and regional routes. IrAero takes pride in its professional crew and high service standards, which is confirmed by the trust of its passengers.

The airline's flight geography covers diverse destinations, with a special emphasis on the Asian region. Among the most sought-after flights, it is worth noting routes to sunny Denpasar, which is hugely popular with tourists, as well as routes to Tambolaka.

In addition, the company provides important transport links to Makassar and Yogyakarta. Convenient flights to Pangkalpinang and Kupang are also available for travelers. Such a variety of routes allows tourists to plan complex journeys and discover new regions with comfort.

If you have questions regarding bookings, baggage allowance rules, or wish to check a flight status, IrAero offers several convenient ways to get in touch. The support service operates promptly, helping passengers resolve any issues — from purchasing a ticket to arranging additional services.

All current information, flight schedules, and online departure boards are always available on the carrier's official web resource. We recommend using the website as your primary source of data before departure.

Key Contacts

• Official Website: iraero.ru
• 24/7 Information Service (within Russia): 8 (800) 707-49-96 (toll-free)
• For calls from Moscow and other countries: +7 (495) 269-27-75
• Email for general inquiries: info@iraero.ru
• Questions regarding tickets and booking: bilet@iraero.ru
• Mobile App: "IrAero" (available on App Store and Google Play)

Social Media

The airline actively maintains its pages on social networks, where it publishes news about promotions, schedule changes, and useful tips for travelers:

• VKontakte
• Telegram

Offices and Representatives

The airline's central office is located in Irkutsk. In other departure cities, the carrier's interests are represented by authorized agents at the airports.

• Central Office (Irkutsk): Sovetskaya St., 139A
• Actual Headquarters Address: Irkutsk, MOPRA Lane, 3a
• Ticket Offices at Irkutsk Airport: Shiryamova St., 13B (1st floor)

Emergency Support

The hotline 8 (800) 707-49-96 operates 24/7. In case of flight cancellation or delay, as well as in urgent situations, it is recommended to call this number immediately for a prompt solution to the problem.

Please note: contact details and office operating hours may change. Before visiting a representative office, we recommend checking the current information on the airline's official website.

Preparing for a trip with IrAero begins with packing correctly. To ensure flight check-in goes quickly and without unnecessary hassle, we recommend familiarizing yourself in advance with the baggage and carry-on allowances, which depend on your chosen fare and flight destination.

Carry-on Baggage: Essentials with You

Passengers may take items necessary during the flight, valuables, and documents into the aircraft cabin. Carry-on allowances at IrAero are strictly regulated to ensure the comfort and safety of all passengers.

• Dimensions: The standard size for a carry-on item must not exceed 55x40x20 cm. This allows the bag to fit on the shelf above the seat or under the seat in front of you.
• Weight: Depending on the service class and fare, the allowed weight varies from 5 to 10 kg. We recommend checking the exact limit on your e-ticket.
• Additional Items: Over the established allowance, you are permitted to carry a lady's handbag or briefcase, outerwear, a bouquet of flowers, baby food for a child for the duration of the flight, and a suit in a garment bag free of charge.

Important to remember: Liquids, gels, and aerosols in carry-on baggage must be in containers with a capacity of no more than 100 ml, packed in a securely closable transparent plastic bag with a total volume of no more than 1 liter.

Checked Baggage

The rules for transporting suitcases checked into the cargo hold depend directly on the fare group. The airline offers a flexible system allowing travelers to choose the optimal conditions.

The sum of the three dimensions of one piece of checked baggage must not exceed 203 cm. For children under 2 years old traveling without a separate seat, a free baggage allowance of up to 10 kg is usually provided, regardless of the fare.

Excess Baggage

If your suitcase weighs more than allowed or you wish to transport additional pieces, a surcharge will apply. Rates for excess baggage depend on the route and time of payment. It is most profitable to pay for excess weight in advance on the airline's website or via the call center — rates at the airport may be significantly higher.

Sports Equipment and Special Items

IrAero strives to support the active lifestyle of its passengers. During the winter period on many routes, sets of ski or snowboard equipment are transported free of charge if they fit within the total weight of the baggage allowance or are provided for by the fare.

• Musical Instruments: Can be transported in the cabin (if an extra seat is purchased) or in the baggage hold in a hard case.
• Baby Strollers: Transported free of charge when traveling with a child. The stroller can be used up to the aircraft steps, where it is handed over to the baggage hold.

Prohibited and Restricted Items

For security purposes, the airline and airports impose strict restrictions on the transport of certain items. It is strictly forbidden to transport:

• Explosives, fireworks, and firecrackers.
• Compressed and liquefied gases (including self-defense sprays).
• Flammable liquids and solids.
• Toxic, radioactive, and corrosive substances.

Attention! Lithium-ion batteries (Power Banks) are permitted only in carry-on baggage. Checking them into luggage is prohibited due to the risk of fire.

Tips for Efficient Packing

To ensure a smooth flight, use these simple tips before leaving for the airport:

1. Weigh at home: Use household scales to ensure your suitcase weight fits the allowance. This will save you nerves and money at the check-in counter.
2. Labeling: Attach a tag with your name and phone number to your luggage or put a business card inside. This helps locate items faster in case of loss.
3. Valuables with you: Never check documents, money, keys, jewelry, and fragile electronics into luggage. Always take them into the cabin.
4. Packing: If you are flying with transfers, for example, through major hubs like Jakarta, secure suitcase packing will protect it from damage and dirt during transport between flights.

IrAero airline is friendly towards travel with pets and understands how important it is for passengers not to part with their beloved companions. The carrier offers flexible conditions for transporting cats, dogs, and other tamed animals, however, strict adherence to safety rules and advance booking of the service is required.

Transport Options

In the Cabin (Carry-on)

This option is suitable for small animals that can comfortably fit under the seat in front of you.

• Carrier Dimensions: Sum of three dimensions not exceeding 115 cm (recommended parameters — 45×30×25 cm).
• Maximum Weight: Up to 8 kg (including the container).
• Permitted Animals: Cats and dogs.
• Cage Requirements: Soft carrier or hard container with ventilation and a waterproof bottom.
• Limit per Passenger: Usually, one carrier per passenger is allowed.

In the Baggage Compartment (Checked Baggage)

If your pet weighs more than the cabin limit, it will travel in a special heated compartment of the aircraft.

• Container Requirements: Hard plastic or wood, metal door, secure lock.
• Animal Comfort: The pet must be able to stand up to its full height and turn 360 degrees.
• Container Bottom: Must be covered with absorbent material (a specialized pad).
• Weight Restrictions: Animals weighing up to 50 kg (including the cage) are accepted.
• Temperature Conditions: Baggage compartments are heated and pressurized.

As Cargo (For Large Animals)

Transport via the cargo terminal is used in special cases or for very large animals.

• When Required: If the animal's weight with the cage exceeds 50 kg or the animal is traveling unaccompanied.
• Special Requirements: Reinforced cage construction and special waybill documentation.
• Booking Procedure: Arranged through the airline's cargo transportation service.

Required Documents

To be admitted to the flight, you will need to prepare a set of documents (originals):

• Valid veterinary passport of the animal.
• Health certificate (Form No. 1 for flights within Russia, issued no earlier than 5 days before departure).
• Record of a valid rabies vaccination (administered no later than 20-30 days before the trip and no more than a year ago).
• International veterinary certificate (for international flights, for example, to Indonesia or China).

Service Costs

Animal transport is not included in the free baggage allowance and is paid separately according to special rates:

• Transport in Cabin: Fixed rate (charged per piece).
• Transport in Baggage Compartment: Cost depends on the weight of the animal together with the cage.
• Route Dependency: Rates on international flights may be higher than on domestic ones.

Preparation Tips

To ensure the flight causes minimum stress for your pet, follow these simple recommendations:

• Carrier Training: Allow the animal to get used to the container a few days before departure.
• Feeding: Do not feed the pet heavily 4 hours before departure, but give a little water.
• Stress Reduction: Put a familiar toy or an item with the owner's scent in the cage.
• Veterinarian: Consult a doctor about the need for sedatives (do not give them without a prescription).

Restrictions

The airline reserves the right to refuse transport in certain cases:

• Prohibited Animals: Rodents, reptiles, arthropods, sick animals, and laboratory animals.
• Aggressive Behavior: Animals showing anxiety or aggression are not allowed on board.
• Brachycephalic Breeds: Dogs with flattened snouts (Pugs, Bulldogs) are transported with caution due to the risk of respiratory problems (please check conditions).
• Exceptions: Guide dogs accompanying passengers with visual impairments are transported free of charge in the cabin (muzzle and collar required).

Please note: The number of places for animals on board is limited (especially on smaller aircraft like the Superjet 100). We strongly recommend coordinating transport with IrAero at least 48 hours before departure and checking current rates via the hotline.

Loyalty Program and Corporate Offers

IrAero airline adheres to the principle of maximum affordability of flights for all categories of citizens. Currently, the carrier does not have a classic bonus program for individuals with mileage accumulation and status levels (Silver, Gold, etc.). Instead of complicated loyalty schemes, the company relies on transparent pricing, a wide range of fares, and participation in government subsidy programs.

Advantages of Fare Groups

Passengers can independently regulate the cost of their trip and the set of necessary services by choosing one of the fare groups. This allows you not to overpay for unnecessary options and receive benefits "here and now," rather than in the deferred future.

• Light: The most budget-friendly option for those traveling light. Ideal for short business trips or weekend tours. Allows significant savings on the ticket, paying for baggage only if necessary.
• Standard: The optimal balance of price and comfort. The fare includes baggage allowance and offers more loyal conditions for ticket exchange, which is convenient when planning a vacation.
• Optimum and Premium: Maximum flexibility. These fares provide an increased baggage allowance, the possibility of ticket refunds, and seat selection in the cabin, ensuring complete peace of mind for the passenger in case of plan changes.

Subsidized Transportation

An important part of IrAero's social mission is operating subsidized flights. This is a government program allowing preferential categories of citizens (youth, pensioners, large families) to purchase tickets at special reduced prices. The availability of such fares depends on the season and destination, so it is recommended to check information on the website when booking.

Popular Destinations

The flexible pricing policy extends to the entire route network. Thanks to this, passengers can profitably plan flights on both domestic and international routes. Among the most popular destinations where special offers frequently apply are regular flights to Jakarta, as well as popular tourist routes to Denpasar. For lovers of exotic travel, convenient connections are available, for example, to Tambolaka.

Corporate Program

For legal entities and individual entrepreneurs, IrAero offers corporate service agreements. This solution optimizes travel expenses and simplifies document flow.

Benefits for corporate clients:

• Cashless payment for transportation.
• Possibility of booking seats through a personal manager.
• Priority in confirming seats on flights with high load, such as routes to Makassar or other major transport hubs.
• Provision of a full package of reporting documents for accounting.

To become a corporate client, simply send an application to the airline's sales department. An individual approach allows us to select cooperation terms that best meet the needs of your business.

Service Classes and Onboard Comfort

IrAero airline strives to provide a decent level of service, combining affordable travel with traditional Russian hospitality. Regardless of the flight duration, the crew does everything possible to make passengers feel comfortable and safe on board. The range of services and cabin configuration may vary depending on the aircraft type and destination.

Economy Class

This is the main service class on the airline's flights, offering an optimal price-quality ratio. Travelers get access to a basic set of services necessary for a comfortable flight.

• Seats: Aircraft cabins are equipped with ergonomic seats with reclining backrests (except for rows at emergency exits). The seat pitch meets standard norms, ensuring sufficient legroom.
• Baggage: Depending on the selected fare ("Light" or "Standard"), the price may include only carry-on or a full checked baggage allowance.
• Press: Passengers are often offered fresh in-flight magazines and newspapers to pass the time en route.

Business Class

On some scheduled flights operated by Superjet 100 aircraft, an enhanced service class is available. This is the choice for those who value privacy and increased comfort.

• Priority: Business class passengers check in at separate counters (where provided by the airport) and can expect priority boarding.
• Seating: The business class cabin is usually located in the front part of the aircraft and separated from economy by a curtain. Seats here are wider, with an increased recline angle and more legroom.
• Extended Service: Includes improved meals, beverages, and individual attention from flight attendants.

Meals and Beverages

The onboard menu at IrAero depends on the flight duration and route. The airline strives to ensure no one goes hungry, especially on long flights.

• Short Flights (up to 3 hours): Passengers are usually offered refreshments (water, juices, lemonade).
• Medium and Long Flights (over 3-4 hours): On routes such as the flight to Jakarta or a long journey to Denpasar, hot meals are provided. The menu may include meat or fish dishes with a side, salads, and desserts.
• Tea and Coffee: Hot beverages are offered after the main service.

Tip: If you have specific dietary preferences or allergies, we recommend bringing suitable snacks with you, as special meal ordering is not available on all flights.

Entertainment and Connectivity

On board IrAero aircraft, there are typically no built-in multimedia systems in the seatbacks. To make the flight pass unnoticed, we recommend taking care of leisure in advance:

• Download movies, music, or books to your mobile devices (smartphone, tablet, laptop).
• Bring a portable charger (Power Bank), as USB sockets are not available on all aircraft types.
• Read the branded in-flight magazine, which often publishes interesting articles about travel, for example, about the culture of Yogyakarta or the beaches of Indonesia.

Traveling with Children

The airline pays special attention to young passengers. Children under 2 years old can fly on an adult's lap with a significant discount (without a separate seat). For children from 2 to 12 years old, a separate seat is provided, often at a special fare.

The use of child bassinets (your own) and car seats is permitted on flights if they are certified for air travel and fit on the passenger seat. Flight attendants will always help warm up baby food in a bottle and provide the family with seat belts for infants.

Passengers with Reduced Mobility

IrAero guarantees assistance and escort for passengers with special needs. The service is provided free of charge but requires prior coordination (at least 48 hours before departure).

• Escort from the check-in counter to the aircraft board.
• Assistance with boarding and disembarking using an ambulift (where available).
• Placement of the wheelchair in the baggage compartment.
• Priority service during pre-flight formalities.

If your route involves a transfer, for example, flying from Surabaya to the remote Tambolaka, airline staff will assist with the transfer to make the connection as comfortable as possible.

The route network of IrAero airline offers travelers convenient connections, ensuring stable air links between key regional centers. The main passenger flow and the highest number of departures are concentrated around the carrier's strategic hub — the city of Jakarta, from where regular flights operate to the most in-demand destinations.

Below is detailed information on flight geography and frequency over the last three weeks, which will help you plan the optimal travel route.

Useful Tips for Travelers

Traveling with IrAero airline will be even more pleasant and easier if you take care of booking and check-in details in advance. We have collected current recommendations for you that will help save your budget and time when planning a flight, whether it's a business trip via the hub in Jakarta or a long-awaited vacation.

When is the best time to book tickets?
To get the most favorable rates, try to buy tickets well in advance. The optimal time for booking international and popular tourist destinations, such as Denpasar, is 2 to 4 months before the departure date. If your dates are flexible, check the flight cost on adjacent dates — the price difference can be significant, especially for departures in the middle of the week (Tuesday or Wednesday).

How to find discounts and promotions?
The airline regularly holds seasonal sales. To not miss special offers:

• Subscribe to the newsletter on the official IrAero website.
• Follow updates on official social media channels.
• Pay attention to subsidized fares if you belong to preferential categories of citizens (youth, pensioners).

Online Check-in: Save Time
We recommend checking in for your flight online. Usually, it opens 24 hours and closes 3–5 hours before departure. This will allow you to avoid queues at the airport and choose a convenient seat in the cabin in advance. It is better to save the electronic boarding pass on your mobile phone, and for reliability — print it out, as security services in some airports may require a paper copy.

Seat Selection Tips
Seat selection depends on your priorities. If you are flying over the picturesque islands of Indonesia, for example, heading to Tambolaka, be sure to book a Window seat to enjoy the views. For those who value the ability to stretch their legs or get up frequently during the flight, Aisle seats are more suitable. Please note: seat selection may be a paid service on promo fares.

Travel Insurance
Do not neglect insurance. When purchasing a ticket or separately, we recommend taking out a policy covering not only medical expenses but also potential risks associated with flight delays or baggage loss. If you are flying with transfers, for example, through Makassar, baggage insurance will provide you with extra peace of mind.

Mobile App
Install the official "IrAero" app on your smartphone. This is your pocket assistant that allows you to:

• Quickly buy tickets and manage bookings.
• Track flight status in real-time.
• Access travel history and itinerary receipts even without internet access.

History and Development Stages

The history of IrAero airline dates back to 1999 in the city of Irkutsk. At the dawn of its existence, the carrier specialized primarily in cargo transportation in the harsh conditions of Siberia and the Far East, providing vital links to hard-to-reach areas. However, the team's drive for growth and professionalism allowed the company to transform quickly enough into a full-fledged passenger operator, earning the trust of thousands of travelers.

The first years of operation laid a solid foundation: the airline accumulated experience in operating aircraft in complex climatic conditions, which formed high safety standards. The gradual transition from charter programs to regular flights marked a new stage, turning IrAero into a recognizable brand in the air travel market.

Fleet Modernization and Expanding Horizons

A key factor in success was the strategic decision on a large-scale renewal of the aircraft fleet. Moving away from aging Soviet equipment, the airline relied on modern jet aircraft. The introduction of Canadian CRJ-200 liners and Russian Superjet 100s allowed for a significant expansion of flight geography, increased passenger comfort, and reduced travel time.

This technical evolution opened doors for entry into international markets. The company began actively developing its route network not only within the country but also beyond its borders, paying special attention to the promising Asian direction. Flexibility in fleet management allowed for efficient service on both short regional flights and longer trunk lines.

Strategic Presence in Asia

A significant milestone in the carrier's recent history was the strengthening of its positions in Southeast Asia. Using Jakarta as a key hub, the airline built an extensive network of routes linking major business centers with the region's tourist gems.

Regular flights to the world-famous resort of Denpasar, opening access to the beaches of Bali, enjoy particular popularity among passengers. The airline also took on an important mission to develop transport accessibility for remote regions by establishing stable connections with Tambolaka. The expansion of the flight map also included significant destinations such as Makassar and the cultural center of Yogyakarta, allowing tourists to comfortably plan complex composite routes.

Modernity and Innovation

Today, IrAero continues its development by introducing modern digital services and improving onboard service quality. The company is actively working on increasing flight regularity and optimizing connections. The launch of new destinations, such as flights to Pangkalpinang and Batam, confirms the carrier's commitment to meeting current market demands and offering passengers new travel opportunities.