Aeroflot

Aeroflot (IATA code: SU) is not just Russia's largest air carrier, but also one of the world's oldest airlines, boasting a rich heritage and recognized international status. As the nation's civil aviation flagship, it connects key regions and ensures a high standard of safety and comfort. The company's main hub is Moscow, serving hundreds of destinations.

For many years, the company has consistently confirmed its status as a premium carrier. Aeroflot has repeatedly received prestigious international awards, including a four-star rating from Skytrax and the title of "The World's Most Punctual Airline" according to analytical agencies. The carrier's fleet is considered one of the youngest and most modern among major airlines in Europe and Asia.

A key feature of the airline is the combination of classic hospitality traditions and modern digital solutions. Passengers value Aeroflot for its high level of onboard service, diverse menus created by renowned chefs, and intuitive online services that accompany travelers at every stage of their journey.

Thanks to a developed route network and cooperation with global partners, the airline offers convenient connections in Moscow for flights to Istanbul, Saint Petersburg, and other cities. Traveling with Aeroflot is a reliable choice for those who value time, comfort, and flawless flight organization.

For quick resolution of issues and up-to-date information, Aeroflot passengers can use the following contacts:

• Official website: aeroflot.ru
• Hotline (Russia): 8-800-444-55-55 (toll-free)
• Contact center (Moscow): +7 (495) 223-55-55
• Email: callcenter@aeroflot.ru
• Social media: official accounts on VK and Telegram
• Mobile app: available for download on AppGallery, GetApps, and the airline's website
• Emergency support: specialized desks at Sheremetyevo Airport for flight delay and lost baggage issues

We recommend always checking the current contact details and support service hours on the official Aeroflot website before making a call or visiting an office.

Baggage rules at Aeroflot depend on the selected fare and class of service. Standard dimensions for carry-on baggage are set at no more than 55x40x25 cm. Business class passengers can take one bag weighing up to 15 kg into the cabin, while for Economy and Comfort classes, the limit is 10 kg.

Checked baggage allowances also vary: Business class allows 2 pieces up to 32 kg each, Comfort class — 2 pieces up to 23 kg, and Economy class (depending on the fare) — 1 or 2 pieces up to 23 kg. If your ticket was purchased under the "Light" fare, baggage is not included in the price and must be paid for separately.

Fixed rates apply for excess baggage, which are more economical if paid in advance via the website or mobile app. Aeroflot has a loyal policy toward sports equipment: during the ski season, the airline often offers free transportation of one set of skis or a snowboard in addition to the standard baggage allowance.

Strollers and car seats are transported free of charge if they are being used by the passenger. When packing, remember to avoid prohibited items: flammable substances, compressed gases, and other dangerous goods are not allowed. To avoid extra fees, be sure to weigh your suitcase before heading to the airport.

Aeroflot offers well-thought-out conditions for traveling with your pets, striving to make the flight as comfortable and safe as possible for animals.

In-Cabin Transport

• Animals whose weight, including the container, does not exceed 8 kg are allowed in the cabin.
• The dimensions of a soft carrying bag must not exceed 126 cm in the sum of three dimensions, and a hard container must be no larger than 44x30x26 cm.
• Dogs, cats, birds, and even tame rabbits are accepted for transport.

Transport in the Cargo Hold

• If a pet weighs more than 8 kg, it is transported in a heated cargo compartment in a special certified container.
• The maximum allowable weight of the animal with the crate is 50 kg.
• The container must be spacious enough for the animal to stand at its full height and turn around its axis.

Required Documents and Preparation

For flights within Russia, a veterinary passport with records of current vaccinations (rabies is mandatory) is required. For international flights, requirements may be stricter, including microchipping and specific certificates from the destination country. It is recommended not to feed the animal 4 hours before departure but to ensure access to water.

The cost of the service depends on the weight of the animal and the flight destination. It is important to remember the restrictions: Aeroflot limits the transport of brachycephalic dog breeds (those with flat faces, such as pugs or bulldogs) due to health risks during the flight. Before booking, be sure to contact the airline to confirm the pet transport quota.

The Aeroflot Bonus loyalty program is recognized as one of the most popular and rewarding in the region. It allows passengers to earn miles for every flight and use them to gain exclusive privileges. Participation in the program is free and open to all travelers.

Membership Tiers and Privileges

• Basic: assigned immediately after registration, allows you to earn miles and use partner offers.
• Silver: grants the right to an extra piece of baggage, priority check-in, and priority boarding.
• Gold: includes access to business lounges, expedited pre-flight formalities, and guaranteed seat reservations.
• Platinum: the highest level, offering the services of a personal assistant, cabin upgrades, and additional bonus miles.

How to Earn and Spend Miles

Miles are earned not only for Aeroflot flights but also for purchases from numerous program partners: hotels, car rental services, and banks. It is especially beneficial to use co-branded cards from major banks, which allow you to accumulate bonuses for everyday spending.

Accumulated miles can be exchanged for award tickets, service class upgrades from Economy to Business, as well as products in the program's online catalog. Registration for Aeroflot Bonus is possible on the airline's website and takes only a few minutes.

In-flight service at Aeroflot is designed to satisfy the needs of the most discerning travelers. The airline offers several classes of service, each characterized by thoughtful details and a high level of comfort.

Economy Class provides ergonomic seats with adjustable headrests and sufficient legroom. Passengers are offered meals (hot meals on long-haul flights) and a wide selection of beverages. Comfort Class, available on long-haul aircraft, offers increased seat pitch and an enhanced menu. Business Class is the standard of luxury: seats that recline into a full bed, exquisite dishes from an a la carte menu, and travel kits with premium brand cosmetics.

The onboard entertainment system includes hundreds of movies, music, games, and audiobooks available through personal monitors or streaming to your own devices. Paid Wi-Fi is available on many flights, allowing you to stay connected even at an altitude of 10,000 meters.

Special attention is given to young passengers: children receive special activity kits and balanced children's menus. Aeroflot also offers unaccompanied minor services for children flying without parents and ensures all necessary conditions for passengers with disabilities, including the provision of wheelchairs and boarding assistance.

Aeroflot has an extensive route network covering Russia's largest cities and key international destinations. Moscow serves as the main link for most flights, providing convenient connections between domestic and international routes.

The carrier's schedule includes popular destinations such as Saint Petersburg, Istanbul, and Sochi. The company also actively operates flights to major regional centers, including Yekaterinburg, Kazan, Ufa, and Samara. Regular flights to Kaliningrad are available for those wishing to visit the country's western borders.

The flight geography is constantly adapted to traveler demands, including business routes to Krasnodar as well as flights to smaller cities like Cherkessk. High flight frequency on the most popular lines allows passengers to plan their trips with flexibility.

To purchase Aeroflot tickets at the best prices, it is recommended to plan your purchase 2–3 months before departure. The most budget-friendly offers are usually available for mid-week flights, especially on Tuesday and Wednesday, while ticket prices traditionally increase on weekends and holidays.

Keep an eye out for seasonal sales and special promotions that the airline regularly announces on its official website. Special attention should be paid to online check-in, which opens 24 hours before and closes 45 minutes before departure. This is a great opportunity to choose a comfortable seat in the cabin for free and save time at the airport.

Using the Aeroflot mobile app significantly simplifies the process of booking and managing services. The app often features exclusive offers and provides the ability to receive timely notifications about flight status. Don't forget to check the insurance terms: purchasing a policy when buying your ticket can help avoid extra expenses in case of unforeseen circumstances or baggage delays.

The history of Aeroflot began in March 1923 with the creation of the voluntary air fleet association "Dobrolet." The airline received its modern, globally recognized name in 1932. Aeroflot was at the forefront of civil aviation development, exploring vast territories and connecting the most remote corners of the country.

In 1956, the company achieved a true breakthrough by launching the world's first regular jet service using the Tu-104 aircraft. During the Soviet period, Aeroflot was the nation's sole air carrier, becoming the world's largest airline with a massive fleet and a unique training school for pilots and flight attendants.

A significant milestone in its development was joining the SkyTeam international airline alliance in 2006, which allowed it to significantly expand its flight geography and integrate global service standards. In the modern era, Aeroflot has successfully transformed into a high-tech company, focusing on digitalization and renewing its fleet with the latest aircraft models.

Today, Aeroflot (SU) continues to develop sustainability programs and environmental initiatives. Having traveled the path from wooden biplanes to state-of-the-art airliners, the company remains faithful to its traditions, standing as a symbol of reliability and quality in the sky.