What Can Ruin Your Flight?
Every trip you take has an enemy that can cause difficulties during planning and the journey itself. This enemy is inattention. Let's break down all its traps to be protected by vigilance.
Trap 1: The Wrong City
When planning a big trip, it's easy to get confused among the cities you want to visit. At some point, your finger might slip, and you'll buy tickets on Kupi.com to a different city or swap the departure and arrival points. Oh yes, it happens!
But this can be fixed before the trip. If the flight isn't tomorrow and the airline's rules work in your favor, such a ticket can be canceled, exchanged, or refunded. However, the outcome here largely depends on the airline's rules. To find out everything, write to our support service in the app chat or on the website – we'll figure it out.
Trap 2: The Wrong Month
June-July, March-May, and so on. Yes, such mistakes also happen. It gets to the point where people arrive at the airport, unaware of their mistake, and their flight either was a month ago or is yet to come.
If you discover such an error after payment, don't rush to buy the correct ticket immediately. In this case, also contact support to find out how to resolve the issue.
Trap 3: Typos in the Name
Anything can happen here. You might write Екатерина instead of Ekaterina, Yflt;lf instead of Надежда, or make a one-letter typo. While flying within Russia, Оксала instead of Оксана might pass, but if you're flying abroad, you might be denied boarding. The solution is the same: write to support to find out the airline's rules on this matter.
Trap 4: Missed One of Your Connecting Flights
Let's clarify: you bought a ticket Moscow – Paris – Great Britain – Paris – Moscow. If you miss the flight to Paris, there's a high probability that your remaining tickets will be canceled, and you'll be marked as a no-show. Some people do this intentionally. For example, they exit at the layover city because it's cheaper than buying a direct ticket to that city. However, some airlines have the right to blacklist such tourists and cancel their return tickets, if any.
If you have such a connecting flight and realize you won't make one of the flights, contact the carrier and notify them of your no-show. This will protect you from being blacklisted and from no-show penalties.
Trap 5: Miscalculated Layover Time
When you buy connecting tickets not as a single order but as separate tickets, there's a risk of miscalculating the time and missing your next flight.
This can be avoided by purchasing a single ticket with a layover. Then, in case of a delay with the first flight, it's the airline's responsibility to transfer you to the correct flight to your destination, not yours. To find a flight with the right connections, use smart routes on our website.
Trap 6: Incorrect Phone Number
If you entered an incorrect phone number when purchasing your flight ticket, information about possible flight changes might not reach you. It's not ideal, but it can be avoided.
Fill in your personal information in the address book in your personal account on our website, and the correct data will be automatically entered. In this case, there's no chance of entering an incorrect email or phone number.
We've covered all the mistakes that can happen when buying a ticket. Keep them in mind and be careful!
